Frequently Asked Internet Banking Questions
Please note: We will be upgrading our technology system May 31st - June 3rd. Please click here to read important information on preparing for our new Online Banking/Bill Pay systems.
This is my first time logging in, what do I need?
To login to Online Banking for the first time you will need your eight (8) digit Member Number and the last four (4) digits of the primary account holder’s Social Security Number. Online Banking will require you to change your password and set up a security question before proceeding to the Consumer Home Page.
Which browsers can I use to view the New Consumer Home Page?
Browsers that are officially supported include Microsoft Internet Explorer (IE) 8.0 and above, and Mozilla Firefox 4.0 and above. If you are using one of the newer browsers (like Chrome) and experience a problem, please use the Make a suggestion link at the bottom of the page and let us know.
What is the New Consumer Home Page?
The new Home Page helps you do your everyday money management tasks quickly and easily all in one place. In fact, we've brought together the tools needed to perform your most common daily tasks without ever leaving the page. You can:
- Check your account balances
- Look for recently cleared and pending transactions
- Quickly move money between accounts
- Find and use purchase rewards offers (Click here to learn more)
- See how you are spending your money
- Pay your bills
Instead of switching between Account Summary, Account History, Bill Pay, Transfer Funds and other pages, you can take action right there on one page. You might think of it as your money management control panel. NOTE: If you do not have any accounts set up in online banking yet, the page will just display the message, “You do not currently have any accounts.”
What's on the New Consumer Home Page?
The new Home Page contains task-specific areas that are usually found individually on several different pages within Internet Banking: Account Summary, Account History, Bill Pay, Transfer Funds and FinanceWorks. And if an account is eligible for Purchase Rewards, you'll see the Purchase Rewards area in the upper right portion of the page (Click here to find out more about Purchase Rewards). NOTE: If you do not have any accounts set up in online banking yet, the page will just display the message, "You do not currently have any accounts."
This is where you can see all of your accounts and balances, as well as a list of your recent transactions and purchase rewards offers if they are available.
The most recent transactions for your primary deposit account are displayed by default. Or you can hover over any account name and click the Show Recent link to see the most recent transactions for the account. Clicking the Hide Recent link hides the transaction details for that account. Clicking the Full history link opens the New Transaction History Page for that account.
Make a Transfer
This is where you can easily move money between your accounts. Enter the amount, select the to and from accounts for the transfer, then click the Transfer button, confirm the transfer details and you're done. Or you can click on the More transfer options link to go to your regular Transfers page where you can set up scheduled transfers or wire transfers.
How can I make a quick transfer?
Just below the My Accounts section you will see the Make a Transfer section. Enter the dollar amount, select the From and To accounts from the drop-down fields and click the Transfer button. You will get a message asking you to confirm the funds transfer. When you click Yes, a confirmation message will appear above the transfer fields if it is successful or an error message will display if it is not. If an error message appears, you will be directed what to do next. NOTE: If you have a limit on the number of transfers you can perform in a month or if the transfer will incur a fee, this information will be displayed below the entry fields.
How long does it take for transfers to display in My Accounts list?
Transfers made on the new Home Page should appear in the My Accounts section within a minute. If they do not appear, or if you would like to see your transfers listed immediately, you can click the Home NEW link at the top of the page to reload it.
How do I pay my bills?
Below the spending chart is the Make a Payment section. It looks a bit like a check and can be easily used to schedule a new payment. Use the following steps to schedule a new payment:
- Click the drop-down button on the Pay to field to see all of the payees. (i.e., all of the payees you already have set up in Bill Pay)
- Click a name on the list to select it. (If a payment has been made to that payee in the last 90 days, it will appear below the payee name)
- Click the Send on date field select the send date from the calendar. When the calendar closes the date will be automatically entered into the field. (Dates in the past, weekends and bank holidays cannot be selected)
- Enter a dollar amount in the $ amount field and click the Schedule payment button
- Review the confirmation message to make sure everything is correct
- Click the Yes button to complete the payment
- A success message and the scheduled payment will appear in the Payments already scheduled list. (The Payments already scheduled list displays all payments that have been scheduled but have not yet been sent)
NOTE: If for any reason the payment cannot be scheduled, an error message will display and tell you what to do next.
If you are not yet set up for bill pay, the Make a Payment task area will display a message encouraging you to start paying your bills online. Clicking the Go to Bill Pay link will take you to the Bill Pay start page.
Make a Payment
If you are already using Bill Pay in Internet Banking, scheduling a payment is easy. First you select a payee from the drop-down field. Then select the payment date using the calendar tool and enter the amount. Then click the Schedule payment button to schedule a one-time payment. This area also displays any payments that have been scheduled but have not yet been processed. If you are not yet a Bill Pay user, the Make a Payment section will display a message about paying bills online. Just click the Go to Bill Pay link below the message to go to the Bill Pay enrollment page. Click here to see the step-by-step process to use this feature.
Where can I check my account balances?
The My Accounts section in the upper left area has all of your accounts categorized by type (Deposit, Savings, Loans, etc.) with the current balance and available balance for each account. Within each category group the accounts are listed in alphabetical order by name â€“either the original account name or the account nickname that you assigned. Your first Deposit account is displayed at the top of the list and shows the available balance along with a list of transactions from the last five days. The Total Accounts value is displayed at the bottom of each account section.
Where can I find my transactions?
The most recent transactions for your primary deposit account are displayed by default (from the past five days). If you want to see more transactions, select 7 days, 14 days or the Full History link from the Activity over the past drop-down field. Additional transactions are retrieved for the time period selected and the transaction list refreshes to show the new items. Clicking the Full history link opens the New Account History Page within Internet Banking for that account. NOTE: Transactions for certain accounts may open in a new window if they are retrieved from an outside source. Click the Hide recent link to collapse the transaction details that are currently open. Or you can click the Show recent link for another account to see its transactions. For all loan accounts, including your credit cards, you can click the Show Recent link for the account and then the More details link for that account to see the account details. This information typically includes the account balance, interest rate, next payment due date and amount owed if they apply.
Where can I find the loan details?
First go to the My Transactions area and find the account you're looking for. Click the Show Recent link for the account and then click the More details link to open the account details. This information typically includes the account balance, interest rate, next payment due date and amount owed and much more.
How can I get to other pages in Internet Banking from the New Consumer Home Page?
You can use your standard menu and submenu selections to navigate around Internet Banking like you do now. However, each section of the new Home Page has a link that will take you to other pages within Internet Banking that may help you do things that are not currently available on the new page.
- In the My Accounts section you will find a Full history link to the right of each account name. Clicking the link takes you to the New Account History Page within Internet Banking for the selected account.
- The Make a Transfer section has the More transfer options link. Clicking this link will take you to the main Transfers page in Internet Banking, where you can schedule recurring transactions, set up wire transfers and much more.
- At the bottom of the Make a Payment section you will find a go to payments link. Clicking this link opens the main Bill Pay page within Internet Banking. This is where you can add, edit and delete payees, set up recurring payments and other Bill Pay-related tasks.
Why do I have to keep entering a verification code to log in?
This appears to be an issue with Internet Explorer 9 automatically deleting your cookies every time you shut down your computer. That's why you are not recognized the next time you try to log in to online banking and you have to enter the verification code again. To fix this just follow the steps below.
- Click the Tools icon on the upper right side (looks like a gear wheel).
- Select Internet Options from the dropdown list.
- In the Browsing history section, uncheck the 'Delete browsing history on exit' checkbox.
- Click the Privacy tab.
- Click the "Advanced" button.
- Select the "Override Automatic Cookie Handling" checkbox.
- Select 'First-party Cookies' and 'Third-party Cookies' radio buttons, if needed.
- Select the "Always Allow Session Cookies" checkbox.
- Click the OK button.